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Terms & Conditions

  1. Check-in starts at 3 p.m. and check out is at 12 the next day.Guest shall report the wish to prolong the stay above the indicated on the arrival day period at the reception by 10 a.m. of the day in which expires the period of the rental. H15 Palace shall consider a wish to prolong a stay to the extent possible.


  1. Unreported wishes to prolong a stay and leaving items in the room past 12.00 shall be automatically recognized as a further stay – if H15 Palace has vacancies for the current day. In the case as mentioned above, if H15 Palace does not have vacancies, the Guest’s items are collectively deposited.


  1. The Guest may not transfer the room to other persons, even though the period did not pass for which the payment for stay was made. Persons not registered as H15 Palace Guest may stay in H15 Palace room from 7a.m. till 10p.m.


  1. H15 Palace provides services according to its category and standard. In the case of any reservations concerning the quality of services, the Guest is asked to report them as soon as possible at the reception, which enables H15 Palace to react immediately. H15 Palace has duty to ensure: conditions for full and unhindered rest of the Guest, the safety of stay, including the safety of keeping information about the Guest (resulting among other things from the act on personal data protection), professional and polite service within all services provided by H15 Palace, cleaning in the room and doing essential repair of appliances during the Guest’s absence, and during his presence only when he wishes so, technically efficient service; if any damage occurs that cannot be repaired, H15 Palace shall do everything possible to change the room or ameliorate inconveniences in another way.


  1. H15 Palace shall provide for free at the Guest’s request the service of safekeeping of Guest’s luggage, with reservation of the possibility to refuse to accept luggage for safekeeping in a period other than the dates of Guest’s stay and items not having features of personal luggage.


  1. H15 Palace is responsible for losing or damaging items brought in by persons using its services in the scope determined by the Civil Code. The Guest shall inform the reception about the occurrence of damage immediately after the damage is found. The responsibility of H15 Palace, if any loss or damage of money, valuable papers or items having scientific or artist value occurs, is limited if these items are not put in safe deposit at the Reception. H15 Palace may refuse to accept for safekeeping the above-mentioned items if they pose a threat to safety or if in relation to the size and standard of H15 Palace, they are too valuable or take too much space.


  1. Quiet hours are obligatory from 10 p.m. to 6 a.m. of the next day. Behavior of Guests and persons using the services of the H15 Palace should not disrupt the peaceful stay of other Guests.


  1. A Guest when leaving the room should every time check that the door and windows are closed. The reception gives the key on the basis of the stay pass. H15 Palace Guest is materially responsible for any kind of damage of furnishings or technical appliances in H15 Palace, resulting from his fault or the fault of his visitors.


  1. H15 Palace is strictly non smoking including all common areas, bathrooms and bedrooms. An additional 1500 PLN will be added to the bill if the Guest is found to be smoking


  1. We reserve the right to ask any Guest who is found smoking or otherwise does not comply with the Rules to leave the H15 Palace. H15 Palace may refuse to accept a Guest who grossly violated these rules during a previous stay, causing damage to H15 Palace or other Guests belongings, violating personal inviolability of Guests, staff other persons in the building, or violated the peaceful stay of Guests or H15 Palace functioning.